Archives: Reviews

“I’m extremely pleased with the job that (Richard, Julius, and Alex) did on my NEW TRANE installation …. also I really appreciated the job the office staff did …. Especially Courtney ….. she kept me in the loop on everything and it’s NICE these days to talk to someone who cares about Customer Satisfaction …. and she does.”

– John J.

“I am very pleased with Mike, who called when he was on his way, and promptly arrived at the agreed upon time. He was very courteous, informative, and professional.”

– Jeri D.

“Besides being professional and very friendly Thomas was ok with my 6 dogs which can be intimidating i was impressed with Thomas the first time I prefer the same guy so my dogs are familiar with him and some I feel I can trust.”

– Richard J.

‘- Richard J.

“Fantastic service from start to finish. Crystal Air was prompt, professional, and real life saver on hot summer day. I will continue to use them for all of my heating and cooling needs. Excellent experience, with an excellent company.”

– Sam G.

‘- Sam G.

“I called needing help with my A/C (commercial unit) and the tech arrived within the hour and was done with the full service within the hour after arrival! I was pleasantly surprised and pleased! He gave many suggestions, of which we agreed to, and the difference in our unit was apparent literally within minutes! Excellent customer service and professional appearance and attitude. Love them!”

– Rachele K.

‘- Rachele K.

“Our AC stopped working over the weekend on a Saturday, my husband just began care with Haven Hospice and we had to get the AC fixed. Mike was quick to respond and fixed our unit quickly. I am very satisfied with his work and work rapport. He was also great with explaining everything to me.”

– Frances R.

‘- Frances R.

“Kirk, it is such a pleasure to use your company. Recently repaired my A/C. Price was $1400 less than estimate. Your serviceman could have charged us the full amount but his extra effort saved the day. So great to have such an honest company working with us. My best regards, Ted”

– Ted W.

‘- Ted W.

“I highly recommend Crystal Air & Water. All of the technicians doing the work were highly knowledgeable and professional. I would especially like to call attention to Keith. He is extremely personable and took the time to answer my questions about the installation and provided guidance on what I should do to maintain the new HVAC system. I definitely felt like I was in good hands with Keith and Crystal Air & Water.”

– Craig P.

‘- Craig P.

“Brian always does such a great job. He is friendly and a true professional. Any issue that comes up he explains thoroughly and also lets you know how he will take care of it. He is the only technician I want to service my air conditioner. Very happy customer.”

– Ellen D.

‘- Ellen D.

“Our thermostat stopped working late in the evening. The after-hours technician, Mike S, responded immediately and was so very helpful. With the incredible customer service we received from Mike we were able to resolve the problem over the phone and avoid the cost of an after-hours service fee. It was a level of customer service that is rarely found these days. Thank you, Mike! We have used Crystal Air & Water for many years. It has definitely been the right choice.”

– Barbara B.

‘- Barbara B.

“I just had a Mitsubishi air conditioner installed today. I just had to share my thoughts with you. They did an excellent job’ ! They were so curious, got right to work and were finished earlier than I expected. They were very neat and clean up was great. I’m an older person and was impressed with the patience they had with explaining everything to me. I will recommend them to everyone.”

– Sylia K.

‘- Sylia K.

“Our air conditioner had an issue that was difficult to diagnose due to symptoms that were not constant. My wife has breathing issues that make the AC an absolute must. Seth brought the basic maintenance issues up to date, working in the hot, high August heat, humidity , between rain showers. He then consulted with Ronnie for confirmation of the solution, and they got our unit up and running. These guys worked hard. A real lifesaver for us. We have been with The Penguin for over 13 years, and they have never let us down. Great service, always fair prices. Thanks to all at Crystal Air & Water.”

– John S.

‘- John S.

“Dealing with this company was excellent in everyway! Office team and field team were very pleasant and knowledgeable! Could not ask for better service! Highly recommend this company!!”

– Jerry S.

‘- Jerry S.

“Our AC was not working, called and they were there right away and repaired the unit with a part from truck stock. I will definitely use them again.”

– Shawna G.

‘- Shawna G.

“Keith (who has been here to help us before) is polite, efficient and most of all informative. He always answers our questions, does his research on our problem and then presents our options. He is definitely a 5 star service person who well represents your company. Thank you Keith.”

– Barbara R.

‘- Barbara R.

“Called for service when our heater wan’t working properly. Great service provided from the initial call to the office to the time the technician was completed. Showed up on time with repairs done immediately onsite with honest work ethic. I would recommend and will be call back when needed.”

– Ronald M.

‘- Ronald M.

“So, unfortunately my A/C unit needed to be replaced..(I KNEW it was coming, the unit was about 14 yrs old) I have renters in the house so when the tech gave us the news about needing the new AC, he immediately offered a temporary fix so they would not be without air-conditioning! Crystal Air worked us into their schedule and was able to install the new unit the following WEEK! They did an awesome job, my renters called me to complement the technician and the whole process. The house is cool again and they have noticed the air quality improvement with the addition of the air treatment unit.
My fiancé also has rental property and has always used Chrystal Air and has never been disappointed!!
In this day and age it’s great to see that some companies still put their customers service first !!!
Thanks again Ronnie @ Chrystal Air!!”

– Maureen R.

‘- Maureen R.

“Crystal Air & Water installed a Mitsubishi ductless mini-split heating and cooling system in a 99 year old house for me where no A/C ever existed before! They were reasonably priced and offered the best warranty on that system of any dealer in the area. The entire business worked seamlessly from one end to the other. They did excellent work with a friendly attitude and left the job site spotless. The new system looks great and works beautifully! I highly recommend this company.
.”

– Barbara S.

‘- Barbara S.

“We where having issues with AC not blowing hard enough. We made a service call. Tech advised we had some holes in Flex Duct. Spoke with Lance the estimator who advised repairs would be 1,475.00. Schedules repair work. Richard & Cisco arrived on time of date of repair. They where able to provide excellent customer service and found only a small section of Flex duct that would need repair. It’s the honesty and Integrity of these repair men that took their time to perform an assessment of quote work to perform the job, That reduced my bill to 575.00. They where able to advice management staff that an entire duct replacement was not needed. They where able to repair the section that was damaged. Its the quality and professionalism these individuals have to understand the needs of customers.”

– Weena C.

‘- Weena C.

“Thomas was knowledgeable, courteous, friendly and quick to complete the task. He recommended a UV filter and explained what it would do. Having allergies we decided to have him install the unit.”

– Mario L.

‘- Mario L.

“Mike and Cisco did an amazing job for us. Very professional and friendly. Explained the process and system thoroughly and went above and beyond. Very happy with the Crystal team!”

– Chris A.

‘- Chris A.

“Keith came to our home to do routine maintenance on our AC unit and ended up helping us tackle a VERY complicated problem with our thermostat. He was extremely patient, kind, and knowledgeable. He was professional and took the proper precautions during his visit. Thank you, Keith!!”

– John K.

‘- John K.

“Top notch professional installation and expert advice and customer care is what I received from Crystal Air before, during and after the installation of my new Heat Pump, Air Handler and Thermostat. From the first request for an estimate to the final start up of the system I couldn't ask for a better experience. We have used Crystal Air before to install a Mini-Split system and found that experience to be completely satisfying as well. I will continue to use and recommend Crystal Air of Gainesville, FL to anyone searching for a professional, courteous family business that takes care of their customers from start to finish and beyond. Thank you!!”

– Brian & Kelly L.

‘- Brian & Kelly L.

“Lance thank you for explaining in detail the various system models. It made the process of selecting the correct system for my house size easier. I would like to give a shout out to the hard working installer team leader Richard and his team members Francisco and Jude for installing a new Trane XV20 HP/AHU System. I would like to also recognize Keith for trouble shooting the issues with the system and going the extra mile to get the system up and running again and providing my family a warm home on a very cold night.

William P”

– William P.

‘- William P.

“I just had my faith in A/C service techs re-established along with the office staff. Brian arrived and determined the fault with my Trane A/C unit within 20 mins. Diagnoses with ordered parts within 40 mins. Thoroughly pleased with his ability, customer service etiquette and all around professionalism. Initial call into the office was equally a positive experience. I highly recommend this company. I have tried several local A/C companies and have found Crystal Air & Water to be the best. Thanks Brian!”

– Rick F.

‘- Rick F.

“Mike Steel and Jesus Munez of Crystal Air moved my A/C unit in the back of house to around the corner so I could build a screened-in porch. They were nice and polite, timely, efficient, professional, and very good at what they do. They left my job site in perfect condition. A job well done!”

– Michael S.

‘- Michael S.

“Keith Brammer and Crystal Air were amazing to work with and recommend anyone to utilize there services! They were very honest, diligent, helpful and nice people. They put a rush on our order so my family did not have to be without AC in the middle of the summer!”

– William D.

‘- William D.

“Technician Keith B. listened to the story of what happened, immediately checked the system and found the problem, replaced the compressor contactor, and the system was functional again. He checked pressures and amperage, confirmed it was working as expected.
Outstanding service and efficiency.”

– Eric P.

‘- Eric P.

“Keith Brammer came out on a weekend, did the mandatory checks efficiently, and soon discovered that the problem with the a.c. was that the cover caps had become warped and couldn't lift off the fans. Problem solved. A+”

– William L.

‘- William L.

“NEW CUSTOMER
Brian came out today to do a yearly service on our unit today. First thing that surprised me was he called and asked if he could show up early which was really nice. He was very professional and recommended a UV light for the Acoil but was not trying to push it on me like other companies have in the past. He answered all of my questions that I asked and was very detailed in his answers. I will recommend Crystal Air & Water above all, this service has been by far the best I’ve experienced.”

– James R.

‘- James R.

“Have used this company twice in the last week to diagnose & fix issues with my upstairs & downstairs units.
I don't know how they could respond any faster. Called today & technician was here in about 15 min & had my unit fixed in another 15 min! Smart, fast & dependable! Fantastic company!”

– Middletonmanor M.

‘- Middletonmanor M.

“Excellent, very professional staff, beautiful job upgrading our old gas furnace to a Trane heat pump and our home feels more comfortable then ever. Thank you Lance and your team.”

– Shawn K.

‘- Shawn K.

“Nice people, good service, fast response time.”

– Deena S.

‘- Deena S.

“Great local family owned company. Honest, professional and extremely knowledgeable.!”

– Kerry G.

‘- Kerry G.

“Crystal Air and Water services my mom, brothers, and my home, as well as our business. They have always been quick, knowledgeable, and have never lead any of us wrong on any service or purchase that we have made through them. They run their business exactly the way all of them should be run, honest and fair!”

– Paul L.

‘- Paul L.