“Our thermostat stopped working late in the evening. The after-hours technician, Mike S, responded immediately and was so very helpful. With the incredible customer service we received from Mike we were able to resolve the problem over the phone and avoid the cost of an after-hours service fee. It was a level of customer service that is rarely found these days. Thank you, Mike! We have used Crystal Air & Water for many years. It has definitely been the right choice.”
– Barbara B.
“I just had a Mitsubishi air conditioner installed today. I just had to share my thoughts with you. They did an excellent job’ ! They were so curious, got right to work and were finished earlier than I expected. They were very neat and clean up was great. I’m an older person and was impressed with the patience they had with explaining everything to me. I will recommend them to everyone.”
– Sylia K.
“Our air conditioner had an issue that was difficult to diagnose due to symptoms that were not constant. My wife has breathing issues that make the AC an absolute must. Seth brought the basic maintenance issues up to date, working in the hot, high August heat, humidity , between rain showers. He then consulted with Ronnie for confirmation of the solution, and they got our unit up and running. These guys worked hard. A real lifesaver for us. We have been with The Penguin for over 13 years, and they have never let us down. Great service, always fair prices. Thanks to all at Crystal Air & Water.”
– John S.
“Dealing with this company was excellent in everyway! Office team and field team were very pleasant and knowledgeable! Could not ask for better service! Highly recommend this company!!”
– Jerry S.
“Great Job and a display of professionalism to Michael Sterling.”
– Gregg T.
“Our AC was not working, called and they were there right away and repaired the unit with a part from truck stock. I will definitely use them again.”
– Shawna G.
“Awesome business! Nice people, great technicians. 1000% recommend!!!”
– LaVonda B.
“Keith (who has been here to help us before) is polite, efficient and most of all informative. He always answers our questions, does his research on our problem and then presents our options. He is definitely a 5 star service person who well represents your company. Thank you Keith.”
– Barbara R.
“Called for service when our heater wan’t working properly. Great service provided from the initial call to the office to the time the technician was completed. Showed up on time with repairs done immediately onsite with honest work ethic. I would recommend and will be call back when needed.”
– Ronald M.