Reliable HVAC Services
in Gainesville & Surrounding North Florida Areas
We’re Not Comfortable Until You Are
Crystal Air & Water is a family-owned-and-operated business that has a team of professionals strongly committed to responsiveness, problem resolution, customer satisfaction, and service excellence. We promise to meet the heating and cooling needs of your home or business with the most effective and energy-efficient products available.
Join Our Growing Team of Technicians
Making the Right Impression
I want to express my disappointment with the way this visit was conducted. The service was requested by us and was paid in full at the time of the visit. However, during the appointment, your technician attempted to persuade my wife to authorize additional services, including changing the air filter—which I had personally replaced just one week earlier—as well as other air conditioning components. These recommendations were made without presenting a clear budget or written estimate in advance.
This approach made us uncomfortable and did not feel professional or transparent. As customers, we expect clear communication, justification for recommended services, and a detailed estimate before any additional work is proposed.
I would appreciate:
Clarification of your company’s policy on providing estimates and obtaining customer approval before recommending or performing additional work.
Additionally, my understanding was that we would be set up on a twice-a-year maintenance plan, as we combined by phone, with a price of 189 by the 2 visits. If that is still possible, could you please send me the details (scope of services, cost, and terms) so we can review them?
Thank you in advance for your attention to this matter. I look forward to your response and to a clearer, more professional experience moving forward.
Sincerely,”
“Steven was very knowledgeable, professional, and kind. He made my day!
I highly recommend Crystal Air & Water, Inc.”
“We have used Crystal Air for several years now for our air unit maintenance team. Due to some age-related issues they had to replace the air exchanger and condenser. The two technicians who replaced the unit arrived on the day and time as scheduled. They started right away taking the old unit out since this was going to take some time. They were professional and answered questions when asked and if they were not sure how to respond they called in and had someone contact us. The unit has been running now for 2 full weeks and is super quite both inside and out, you don't hear the rush of air being forced in as with the old unit. I don't hear it kicking on and off while trying to sleep at night anymore. We recommend Crystal Air for any air service needs.”
Preventative Maintenance Plan
Take care of your HVAC system so it can take care of you. Our maintenance memberships are designed to save you money over time, effectively lowering the lifetime cost of ownership, while extending the life span of your equipment. When you enroll in a Preventative Maintenance Membership (PMM) with Crystal Air & Water, you’ll receive regularly scheduled tune-ups and maintenance visits performed throughout the year, ensuring your equipment is running at peak efficiency.
We Service All Brands, INCLUDING
Latest Blogs
It’s another hot summer day in Gainesville, and you feel like you might melt. Your air conditioner is not doing its job.
Read More
If you’re concerned about the humidity change and want to enhance your comfort inside your home, installing a humidifier is an excellent option.
Read More
according to the U.S. Energy Information Administration, about 90% of households in the U.S. use air conditioning.
Read More